Rated 4.5/5: Buy The Customer Rules: The 39 Essential Rules for Delivering Sensational Service by Lee Cockerell: ISBN: 9780770435608 : ✓ 1 day delivery for Prime members
The former EVP of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business – any business – depends upon winning and keeping customers.
In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example:
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You Can't Teach a Kid to Ride a Bike at a Seminar, 2nd Edition: Sandler Training's 7-Step System for Successful Selling [David Sandler, David H. Mattson] on . *FREE* shipping on qualifying offers. The timeless guide to sales success has been revised to help you supercharge personal and team performance in a new economy People make buying decisions emotionally and justify them logically. That shrewd insight from the first edition of this bestselling book has become a no-brainer among sales professionals. Now
The timeless guide to sales success has been revised to help you supercharge personal and team performance in a new economy
"People make buying decisions emotionally and justify them logically."
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Go-Givers Sell More [Bob Burg, John David Mann] on . *FREE* shipping on qualifying offers. With their national bestseller The Go-Giver, Bob Burg and John David Mann took the business world by storm
With their national bestseller The Go-Giver, Bob Burg and John David Mann took the business world by storm, showing that giving is the most fulfilling and effective path to success. That simple, profound story has inspired hundreds of thousands of readers around the world-but some have wondered how its lessons stand up to the tough challenges of everyday real-world business.
Now Burg and Mann answer that question in Go-Givers Sell More, a practical guide that makes giving the cornerstone of a powerful and effective approach to selling.
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Rated 4.8/5: Buy 7L: The Seven Levels of Communication: Go From Relationships to Referrals by Michael J. Maher: ISBN: 9781942952473 : ✓ 1 day delivery for Prime members
Can you imagine receiving a referral each and every day? Neither could real estate agent Rick Masters.
(7L) The Seven Levels of Communication tells the entertaining and educational story of Rick Masters, who is suffering from a down economy when he meets a mortgage professional who has built a successful business without advertising or personal promotion. Skeptical, he agrees to accompany her to a conference to learn more about her mysterious methods. Rick soon learns that the rewards for implementing these strategies are far greater than he had ever imagined. In seeking success, he finds significance. This heartwarming tale of Rick’s trials and triumphs describes the exact strategies that helped him evolve from the Ego Era to the Generosity Generation. This book is about so much more than referrals. This is about building a business that not only feeds your family, but also feeds your soul.
Rated 4.4/5: Buy The Challenger Sale: Taking Control of the Customer Conversation by Matthew Dixon, Brent Adamson: ISBN: 8580001040912 : ✓ 1 day delivery for Prime members
What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships-and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them.
The need to understand what top-performing reps are doing that their average performing colleagues are not drove Matthew Dixon, Brent Adamson, and their colleagues at Corporate Executive Board to investigate the skills, behaviors, knowledge, and attitudes that matter most for high performance. And what they discovered may be the biggest shock to conventional sales wisdom in decades.
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