The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

Rated 4.5/5: Buy The Customer Rules: The 39 Essential Rules for Delivering Sensational Service by Lee Cockerell: ISBN: 9780770435608 : ✓ 1 day delivery for Prime members

The former EVP of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business – any business – depends upon winning and keeping customers.

In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example:
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Sales Management. Simplified.: The Straight Truth About Getting Exceptional Results from Your Sales Team

Rated 4.9/5: Buy Sales Management. Simplified.: The Straight Truth About Getting Exceptional Results from Your Sales Team by Mike Weinberg, Jeb Blount: ISBN: 9780814436431 : ✓ 1 day delivery for Prime members

Why do sales organizations fall short? Every day, expert consultants like Mike Weinberg are called on by companies large and small to find the answer–and it's one that may surprise you. Typically, the issue lies not with the sales team–but with how it is being led. Through their attitude and actions, senior executives and sales managers unknowingly undermine performance. In Sales Management. Simplified. Weinberg tells it straight, calling out the problems plaguing sales forces and the costly mistakes made by even the best-intentioned sales managers. The good news: with the right guidance, results can be transformed. Blending blunt, practical advice with funny stories from the field, this book helps you: Implement a simple framework for sales leadership – Foster a healthy, high-performance sales culture – Conduct productive meetings – Create a killer compensation plan – Put the right people in the right roles – Coach for success – Retain top producers and remediate underperformers – Point salespeople at the proper targets – Sharpen your sales story – Regain control of your calendar – And more Long on solutions and short on platitudes, Sales Management. Simplified. delivers the tools you need to succeed.

Influence: Science and Practice (5th Edition)

Influence: Science and Practice (5th Edition) [Robert B. Cialdini] on . *FREE* shipping on qualifying offers.

Influence: Science and Practice is an examination of the psychology of compliance (i.e. uncovering which factors cause a person to say “yes” to another's request).

Written in a narrative style combined with scholarly research

Influence: Science and Practice is an examination of the psychology of compliance (i.e. uncovering which factors cause a person to say “yes” to another's request).

Written in a narrative style combined with scholarly research, Cialdini combines evidence from experimental work with the techniques and strategies he gathered while working as a salesperson, fundraiser, advertiser, and in other positions inside organizations that commonly use compliance tactics to get us to say “yes.” Widely used in classes, as well as sold to people operating successfully in the business world, the eagerly awaited revision of Influence reminds the reader of the power of persuasion.
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Little Red Book of Selling: 12.5 Principles of Sales Greatness

Rated 4.4/5: Buy Little Red Book of Selling: 12.5 Principles of Sales Greatness by Jeffrey Gitomer: ISBN: 8601404238024 : ✓ 1 day delivery for Prime members

Salespeople hate to read. That's why Little Red Book of Selling is short, sweet, and to the point. It's packed with answers that people are searching for in order to help them make sales for the moment―and the rest of their lives.